Delivery Policy

Order Processing

We aim to dispatch orders the same day if placed before 12pm Monday to Friday however during busier periods please allow up to 5 working days for dispatch.

*** Working days does not include weekends and public holidays.

*** Express / Next Day shipping is the service used after dispatch and does not mean your order will leave before Standard delivery orders

You will receive dispatch email once your order has been packed. Orders are collected by the delivery carriers between 3 and 4pm Monday to Friday. If you receive a dispatch email during the weekend or public holiday, your order will be collected on the next working day.

 

Postage charges - postage costs are based on weight. Orders over £20 are sent using a tracked service.

Free delivery for orders over £125 (ex VAT)***

***Excludes machinery

 

Please note

• Delivery timescales are based on when your order has been dispatched and not from the date you placed your order.

• Working days do not include weekends or public holidays.

• Delivery timescales maybe longer than estimated based on the individual carrier.

• Economy , Tracked 48 & Tracked 24 deliveries are not a guaranteed service.

Tracking Numbers

For our economy deliveries, this service is not a trackable service. Our Tracked 48 & Tracked 24 services are a tracked service and the delivery company will email/text you with your tracking number.

Guaranteed Next Day deliveries are also a track service. 

 

Delayed or Missing orders

A parcel is considered missing after it has been in the postal system for a period of 10 working days. Although orders normally take much less than that we are unable to dispatch a replacement/refund until this period of time has elapsed. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

 

If you’re not in

If you are not in at the time of delivery, a delivery note will be left asking you to contact the courier directly in order to arrange re-delivery at a convenient time or pick it up in person from the specified location. You will then have 14 days until the parcel is returned back to us as undeliverable. We do not resend packages that are returned to us as undeliverable. We will refund you for the value of the products ordered but not for the delivery charge. If the returned package has incurred a fee to return to us, this will be deducted from your refund. This will happen for orders sent with a courier like DPD.

 

Wrong or incomplete addresses

If your package is returned to us due to an incorrect or incomplete address, we will refund you for the value of the products ordered but not for the delivery charge. If the returned package has incurred a fee to return to us, this will be deducted from your refund. This will happen for orders sent with a courier like DPD.