Romeo™ or Juliet™ Cutter – Two (2) Year Limited Warranty

Your Romeo™ or Juliet™ machine by Siser® is guaranteed against defects in materials and workmanship for the Warranty Period.
In accordance with applicable European consumer protection laws, the Warranty Period is a period of two (2) years from the date of delivery to end-users through authorized distributors or retailers of Siser® located within the European Union or European Economic Area (EU/EEA). In the event the machine does not conform to this warranty during the warranty period (“Non-Conforming Product”), you must notify your authorized distributor or retailer as soon as reasonably possible. The notice must include details regarding the defect and supporting documentation. Additionally, Siser®, or its authorized distributor or reseller, may request, and you must provide, evidence of the original purchase date of the Product to confirm it is within the Warranty Period.

Once notified, and where applicable under the law, your distributor or retailer—supported by Siser®—will, at no cost to you:

  1. Repair the Product using new parts or parts that are functionally equivalent to new in performance, in which case the repaired Product will carry a warranty for an additional ninety (90) days; or
  2. Exchange the Product with a functionally equivalent product that is new or equivalent; or
  3. Work with your authorized distributor or retailer to assist in providing a refund of the original purchase price of the Product.

This warranty excludes damage resulting from:

  • Failure to use the Product in accordance with its documentation and specifications
  • Use of the Product with any unauthorized accessories, equipment, or tools
  • Any unauthorized repairs by the user or third parties
  • Any accident, abuse, misuse, or physical and/or software modifications

Please note: this warranty applies only to the machine itself. It does not cover consumables or accessories such as blades, blade housings, mats, cutting strips, tools, packaging, software, or materials included with the product.
This limited warranty is provided in addition to any rights you may have under applicable national or EU consumer protection laws, including the legal guarantee of conformity for consumer goods.

THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY MADE BY SISER® FOR THE PRODUCT, AND SISER® DOES NOT MAKE ANY OTHER REPRESENTATION OR WARRANTY OF ANY KIND. SISER® EXPRESSLY DISCLAIMS ANY OTHER REPRESENTATION OR WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

To obtain warranty service, please contact Siser® at +39 0444 287958 or support.juliet@siser.it or support.romeo@siser.it